Developing New Managers
Your participants will understand the value of investing in employees and developing management. In today’ s tight job market, organizations need more than basic business skills and technical expertise, they need leaders. Organizations want people who demonstrate big picture thinking, while understanding individuals and what it takes to get the team motivated. This workshop will positively influence morale and boost your organization’s bottom line. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.
Team Building for Staff and Managers
Albert will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. This session will instill the kind of energy and enthusiasm that makes productivity soar.
Albert will give participants several types of tools to become a great motivator, including goal setting and influencing skills. They will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.
Goal Setting and Getting Things Done
Participants learn to overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. By learning the Goal Setting characteristics of successful people, participants will become happier and more productive individuals.
How to Become a Great Communicator
Teaching participants how to understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
How to Deliver Exceptional Customer Service
We will look at all types of customers and how we can serve them better and improve ourselves in the process. This Customer Service training will help you train yourself, your staff and your organization, not only to head off problems but also to rise to a level of service excellence. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Motivating Your Sales Team
We will target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring and developing the right incentives.
Helping supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Better time management will benefit all aspects of life; you will be working less and producing more. This workshop will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.
Participants learn to be able to focus on the tasks with the greatest impact to them and their organization. They will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management.
How to Manage Conflict and Confrontation
In this workshop, participants will learn crucial conflict management skills, including dealing with anger, meeting confrontation head on, repairing damaged relationships and transforming competitiveness into cooperation. Managing conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Giving participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.
Overcoming Sales Objections
Objections will always occur no matter the item being sold or presented. It is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients.
Mastering fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. Let’s learn some basic public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.
Business Writing and Grammar Skills Workshop
Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports and agendas), gives you that extra edge in the workplace.
Are you ready to take your team to the next level?
Book Albert and you will see the hype that everyone is talking about.